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FAQ

Are Sopuffy products non-toxic?

Yes! All Sopuffy products are non-toxic.

Are all Sopuffy products natural?

Sopuffy strives to use as many natural ingredients as possible, while ensuring maximum effectiveness and safety for your body and skin.

Is the packaging recyclable?

Sopuffy product packaging is recyclable. Sopuffy Beauty plastic containers are recyclable, but the recycling availability of plastic containers is different across the states and is constantly changing.

How are Sopuffy period care products different than other conventional products?

We are proud to use OCS, USDA certified and non-GMO cotton from Texas that is safely grown without toxic pesticides and synthetic chemicals. Texas cotton has also been found to be among the cleanest types of cotton in the world. Because our period care products are made with healthy ingredients sourced in the USA, women with all skin types and menstrual conditions can rely on Sopuffy.

Do you have discount codes that I can use on my order?

We offer exclusive offers for our email subscribers. Please sign up to enjoy deals on your favorite Sopuffy products. Offers or discount codes cannot be combined.

What is your shipping policy?

We offer complimentary shipping on orders over $30. All orders under $30 are charged $4.99 for shipping.

Where do you ship?

We currently ship within all of the U.S., as well as Hawaii and Alaska.

What is your return policy?

We want you to be 100% satisfied with your purchase and experience. If for any reason you are not completely satisfied, simply send us an email at sopuffy.usa@gmail.com within 30 days from the date of your purchase. Our customer service team will assist you personally. *Sopuffy does not accept partial returns for Sets or Kits.

Can I modify my order?

We are unable to make modifications to existing orders at time time. Please email us at sopuffy.usa@gmail.com and we will do everything we can to assist you further.

How do I track my package?

After your package is shipped, you will receive an email containing tracking information within 24-48 hours.

Which forms of payment are acceptable?

Sopuffy accepts PayPal and all major credit cards including: Visa, MasterCard, American Express, and Discover. Paypal for subscriptions is coming soon! Currently, we can only accept one form of payment per order.

What is the exchange/return policy?

Sopuffy does not accept exchanges or returns for opened or used products. Returns may only be accepted for unopened boxes of unused product within 30 days of purchase.

When will my credit card be charged?

We’ll charge your card on the day of your subscription renewal.

How do you keep my personal information secure?

Personal information is always kept safe and will never be shared with anyone. We only use personal information to provide the best care and service possible.