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Shipping & Return



We offer free standard shipping on all orders over $30 USD. We process and ship out all orders Monday through Friday, not including holidays. Orders are fulfilled and shipped out the next business day, between Monday through Friday, not including holidays.

Orders with standard shipping take approximately 4-5 business days from the time it ships to arrive at its final destination. Orders with expedited shipping take approximately 1-3 business days.

We ship only within the US, including Alaska and Hawaii. We do not ship internationally at this time. However, Sopuffy products are available on in Canada, the United Kingdom, Germany, France, Spain, Italy and Japan. Sopuffy is also coming soon to in Mexico, Australia, China and India.


We want you to be 100% satisfied with your purchase and experience. If for any reason you are not completely satisfied, simply send us an email at within 30 days from the date of your purchase. Our customer service team will assist you personally.
*Sopuffy does not accept partial returns for Value Packs, Sets, Gift Sets, or Bundles. 

If you receive a damaged item, please email with your order number, full name and an image of the damaged item and we will be more than happy to help resolve the issue for you.


We accept exchanges on underwear up to 30 days from the date of your purchase. Please email
*For Offline Market purchases, please visit the retailer for further assistance with returns, exchanges, or refunds.